The Dangers of Web 2.0 - Google Makes A Grand Gaffe
Wednesday, October 24th, 2007 by Craig Daitch
To quote a line from one of my favorite superhero movies, “With great power comes great responsibility” and nothing typifies that quote any greater than the world of web 2.0. Thinking about starting a corporate blog? Well you better be transparent to your audience. Want to offer some sort of social networking application? Better ensure privacy is a top priority! And finally, in the case of Google, going to offer an application that touts you have a phone number for life? Well better make sure “for life” means “for life” and not “for a few weeks”.
Grand Central is one of Google’s most recent acquisitions. It’s a really neat service that consolidates all of your phone numbers down to one number that they provision for you. So for instance my cell phone area code may be (313), office may be (212) and home may be (732) however Grand Central will provide one consistent number based on an area code of my choosing and I can provide to those who I’d like to call me so that no matter what device I’m in closest proximity to, I’ll be able to make sure I can pick it up. Savvy user controls give me access to route whomever wherever whenever.
In August however the feel good telecom company story got derailed when Grand Central lost its ability to continue to serve approximately 434 users due to provisioning issues with a former number provisioner. No big deal, just re-issue those 434 new numbers.
Right.
Imagine if you’ve printed business cards, stationary, email signatures. Friends, family, etc. What a nightmare! And in true web 2.0 fashion, those 434 went to the blogs to voice their issues almost instantly tainting what I considered at the time a white hot service with unlimited potential.
A few months have passed, and Grand Central is back on track (can I stop with the puns?!). I was recently offered a beta via our very kind Google reps and so far so good - I like the service. I haven’t gone out of my way to evangelize my number however since the memories of the famed 434 remain etched in my mind.
I’ll give it a few months and report back with any updates/take aways from using Grand Central.


